1 reviews | Active since Sept 2016
Your App does not work so I will just use ABSA card when overseas
It seems that the only way to resolve any service provider problems in this country is via HelloPeter. I travel overseas 5 months out of the years. I have a Standard Bank credit card and the 3D Secure OTP method was set to SMS, which is useless to me overseas as I do not use my South African phone there. I am back in the country now and last week changed the OTP method to EMAIL on your App, at the instruction of one of your consultants. Low and behold, and of course! - I completed an online purchase today and the OTP went straight to my PHONE. What is the use of using your App if it does not work. So I guess I will just do as I did last time I was overseas, and use my ABSA credit card for online purchases instead of my Standard Bank card because at least they can get it right.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
