nL
nikolas L
1 reviews | Active since Nov 2018
11 Nov 2018, 18:04
Your account is not safe with standard bank
Standard bank have a habit of freezing you account without you knowing even if the account was Fica'd originally. After 2 years the account is suddenly not FICA compliant and they just freeze your account because you need to update your address.They do not have an online system that you can Fica your account. You have to go into the bank in 2018. The call center cannot help you and are closed on Sundays after 4pm which is when the decide to freeze it. Thats' how much standard bank value there clients.
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Standard Bank's replyOfficial
12 Nov 2018, 10:30Dear Nikolas
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply12 Nov 2018, 10:30
Official
Dear Nikolas
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
***
*** (fax)
***