Young professionals product is underwhelming, rather get real private banking or a no fee acc elsewhere

I was promised that my private banker would handle all my queries and I pay R215/m for the young professionals acc. I app**** for a product through my private banker in the first week of December and this remains unprocessed to date. I have been following up the whole time but best response I got from the private banking team is an email to talk to the relevant internal department. This department then advised me that they have not received my application and I have to reapply. I keep going down a rabbit hole and getting referred to new people and departments and I thought at some point someone from private banking will get in touch with a solution but this would be asking for too much. I am so disappointed with the Standard Bank Private Banking Team. It,s ironic that I switched from FNB because they took a month to process a query and I thought that was unacceptable, and I'm now at Standard Bank with similar problems. Would love to close my account and switch to something new but I'll probably have the same problems at the new bank. These are probably routine banking challenges but I thought that paying >R100/m in fees insulates clients from poor service.