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CM
Charl M

1 reviews | Active since Jun 2017

10 Apr 2019, 10:05

You will receive a response from consultants IF YOU ARE LUCKY after at least 12 days

Writing this Review after I passed the 15 minute mark waiting on the line for a consultant whilst I am calling from overseas. I have provided all the requested information which STD Bank has asked for from me in order for them to send me a basic statement about a home-loan I have with them. this was done on 29 March. They rep**** once with a terribly formatted email which stated for me to 'see the attached statement'. There was nothing attached to the email. I rep**** that there was no attachment, proceeded to ask for the statement again in 3 different emails, each time getting their automated "You will receive a response from one of our consultants within 24 hours (excluding weekends and public holidays)" Its been 12+ days and nothing! How disorganized must your organization be to not be able to provide a basic home loan statement in less than 12 days?

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Replies (3)
CM
Charl M's update10 Apr 2019, 10:10
Reviewer Update
It seems that even Standard Bank's replies to complaints on this platform seems to be automated, and in some cases they dont actually follow up. I will save you the automated response that someone will contact me. I am overseas and not avail at the phone number provided. ALL I WANT is a copy of the HL statement connected to the reference which I have provided in my complaint to be emailed to me.
Standard Bank
Standard Bank's reply10 Apr 2019, 11:56
Official
 
Hi Charl

Thank you for posting a comment. 

We will attend to your request as soon as possible. 

Regards, 
Complaint Resolution Centre 
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Standard Bank
Standard Bank's reply15 Apr 2019, 13:38
Official
Dear Charl Meyer 

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that this matter has been attended to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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