You will never be helped when in trouble

So. I am in hectic financial situation for a short term. I asked the bank to help me downgrade my car, which will save me a lot of money every month, they do not want to because i do not qualify. Okay, fair enough my credit score is not the best at the moment because I am going through hell, but you do not want to help me downgrade my car so I can recover from this. Really? I am not asking for more? I am asking to help me buy a smaller car! Nice, thanks for helping customers during rough times!! I have asked you to contact me via email, 8 times, but I have not heard from anyone and it is a week later. Clearly you don't want to help. Again, ***