You've just lost another customer

Have had my Standard Card for over 30 years. I went to Makro to make a purchase and it was declined 3 times (even though there was R48 000 credit available) which was highly embarrasing and I had to leave the purchase behind. I called standard bank when I got home to find out why. Needless to say I was transferred from pillar to post and was on the phone for 10 minutes before I got through to the right person I was told that it was because I had not supp**** my FICA documents. Firstly I received no notification. Secondly when I picked up a renewal card last year - why was I not asked to supply this? <br> They advised that I HAD to go into a branch to supply my documents. I do not have time to go and stand in queues. I asked if I could scan and email to them. The reply is No you MUST go into a branch.<br> I am now going to settle my outstanding balance and close my card after 30 years. I shall now open a FirstCard with FNB. They at least accept FICA documents by email and do all card opening over the phone without inconveniencing the customer.<br> <br> There are a number of people that I have spoken to that have moved accounts from Standard Bank for the exact same reason.