You suck Standard Bank!

Standard Bank, you really suck big time. I'm absolutely disgusted in the lack of communication and service I've received from your Vehicle Finance Department as well as your Customer Complaints Resolution Departments. Never in my life have I dealt with such *********** people in various departments from the same company. I'm horrified at your work ethic. On the 12 the of October I was pre-approved for vehicle finance through Standard Bank. I app**** to have a vehicle financed, submitted all required documents, sent 24 e-mails to date and the vehicle finance has still not been finalised. Every email received from Standard Bank clearly states that a consultant will be in contact with me soon to finalise the application, but more than a month later I have yet to receive a single call from a consultant. I have received a call from Vanessa Rikhotso at the complaints resolution department apologising profusely and promising that she would escalate the matter and ensure that a consultant contacts me, yesterday was 5 days after the call and I still haven't been contacted. I received an email from Vanessa Rikhotso yesterday (after I tried contacting her at the complaints resolution department, holding the line for more than 6 minutes) promising yet again that I would be contacted by a consultant yesterday with yet again ZERO RESULTS. How many more people do I need to speak to in order to finalise the agreement? I am the customer but I'm running after the service provider. Absolutely disgusting, ridiculous and totally unacceptable. I have left my number on every single email sent, you have all my details on your system so what's the excuse this time?