cM
confidence M
1 reviews | Active since Jul 2012
07 Aug 2025, 16:37
You pay for their mistakes
I have asked them in a written form to debit us on the 15th monthly as the stop order was on the 15th but I wanted to move to debit order from stop order the next thing they do it on the 1st of the month the complete opposite of what i have asked and when I ask them to rectify this error i an told i will pay more interest because I want to change the debit order from 1st to 15th while its their mistake , this does not make any sense to me and its totally wrong and abusive towards their customers
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Standard Bank's replyOfficial
07 Aug 2025, 16:55Dear Confidence,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply07 Aug 2025, 16:55
Official
Dear Confidence,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***