LC
Lisyl C

1 reviews | Active since Oct 2015

02 Oct 2015, 16:37

YOU OBVIOUSLY DONT WANT MY BUSINESS

I left Standard Bank to go to FNB last year due to the SHOCKINGLY BAD SERVICE and SUPER SLOW response from everyone at STD bank. I am a prestige client, but I dont think anyone in STD bank knows what that means, or all agree to treat prestige clients like ****. On purpose. I decided to give them another try, not having closed my account, and requested them on Monday 28 September to reinstate my credit card. I thought I would start small. I took time off and ACTUALLY WENT TO THE BANK in Hilda Street, Hatfield. I took all my fica documents, having called to find out what was required, waited for the person, filled in all the forms and was told it would take 5 to 7 days to get my card, including a 3 day credit check which is actually a 2 minute exercise online. 5 days later, and after spending 2 DAYS ON THE PHONE, the f*) did not even process my request. the card division has NOTHING. NADA. After calling one person after the other ETC!!!! it now seems it takes 7 to 14 days. perhaps 84 days who knows. I am an existing PRESTIGE client. !! Standard Bank are a terrible bank. for me the worst in SA. You should be ashamed of yourselves. You dont care about your customers

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Replies (1)
Standard Bank
Standard Bank's reply05 Oct 2015, 13:35
Official
Hello LCCoetzee8,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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