RA
Reza A
1 reviews | Active since Apr 2013
25 May 2015, 23:09
you lost my deed
I am a Private banking client, app**** for a further loan, all approved. The attorneys await on the Deed from Standard Bank but they have lost it??? an accountable institution displaying such negligence....<br> I have dealt with a lady from Homeloans a while ago who held a high position and got things done by the name of Funeka. This has now delayed the entire process by more than two weeks. Please do not reply but rather call me for feedback urgently.
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Standard Bank's replyOfficial
26 May 2015, 08:40Hello rezaadhikarie,
I refer to your complaint and really offer sincere apologies for the breakdown you have experienced.
As service quality is essential, we are determined to provide the service levels that you are entitled to expect. Clearly our standards do slip from time to time and we rely on feedback from our customers so that we can take corrective action to ensure that incidents of poor service do not recur.
As discussed I have requested urgent assitance from the related deprtament and will refer back to you as soon as possible.
Kind regards
Penny Rabe
I refer to your complaint and really offer sincere apologies for the breakdown you have experienced.
As service quality is essential, we are determined to provide the service levels that you are entitled to expect. Clearly our standards do slip from time to time and we rely on feedback from our customers so that we can take corrective action to ensure that incidents of poor service do not recur.
As discussed I have requested urgent assitance from the related deprtament and will refer back to you as soon as possible.
Kind regards
Penny Rabe
Standard Bank's reply26 May 2015, 08:40
Official
Hello rezaadhikarie,
I refer to your complaint and really offer sincere apologies for the breakdown you have experienced.
As service quality is essential, we are determined to provide the service levels that you are entitled to expect. Clearly our standards do slip from time to time and we rely on feedback from our customers so that we can take corrective action to ensure that incidents of poor service do not recur.
As discussed I have requested urgent assitance from the related deprtament and will refer back to you as soon as possible.
Kind regards
Penny Rabe
I refer to your complaint and really offer sincere apologies for the breakdown you have experienced.
As service quality is essential, we are determined to provide the service levels that you are entitled to expect. Clearly our standards do slip from time to time and we rely on feedback from our customers so that we can take corrective action to ensure that incidents of poor service do not recur.
As discussed I have requested urgent assitance from the related deprtament and will refer back to you as soon as possible.
Kind regards
Penny Rabe