DT
Dano T

1 reviews | Active since May 2020

05 Aug 2020, 15:12

You lost a potential life long customer today, well done

Standard Bank has been the worst bank. Innovation less and unwilling to be a champion for their clients. I was the victim of a **** due to them. Somebody deposited a ********** check into my account. Before I sold my phone I called standard bank and asked them if money actually entered my account. They advised Yes. This cheque deposit “hopped” and I was ****med out of 4k and now standard bank is wanting me to pay them 4k. That’s absolutely outrageous. Furthermore their service at Bayside Branch is despicable. Having a certain amount of people at a time in the bank is understandable but you cannot let 10 people out and only 1 in. They want to help as little clients as possible before they close at the 3:30. They people here have attitudes beyond all comprehension. Today my journey with Standard Bank ends. Its a pity since I am young and was still deciding who my life long bank will be. Standard Bank Probably also won’t respond here, customer service is not within their business model.

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Replies (1)
Standard Bank
Standard Bank's reply05 Aug 2020, 15:15
Official
Dear Dano

Thank you for posting your comment. 
  
 We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
  
 We apologize for the inconvenience and undue frustration, this has caused.  
  
 We greatly appreciate your continued support
 
 Kind regards
 
Complaint Resolution Centre
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