NL
Nick L

1 reviews | Active since Mar 2009

20 Nov 2019, 13:09

You just do not listen!!!

I have just had ANOTHER extremely frustrating, cumbersome, useless experience having to confirm my card transactions via an automated call system. I don't know who thought this was a good idea, but its terrible! THIS IS ONLY A WAY TO UPSET YOUR CUSTOMERS!!!!!

1. It takes too long 2. The caller validation is useless 3. (And this is the most frustrating one) "You purchased R143.00 from a computer company" Really?! Which one? Why can you not say the company name??????

I only want to be contacted via SMS, with confirmation Y / N , with the name of the company I did the transaction with LISTED CLEARLY!!!!!

I only want to be contacted via SMS, with confirmation Y / N , with the name of the company I did the transaction with LISTED CLEARLY!!!!!

I only want to be contacted via SMS, with confirmation Y / N , with the name of the company I did the transaction with LISTED CLEARLY!!!!!

And only if absolutely necessary!

*****DO NOT CONTACT ME VIA A ROBOT CALLER!!!!***** Once more and I will pull all my accounts!!!!!!!! CAN YOU HEAR ME STANDARD BANK?????

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Replies (1)
Standard Bank
Standard Bank's reply20 Nov 2019, 15:06
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  
We apologize for the inconvenience and undue frustration, this has caused.  
We greatly appreciate your continued support 
Kind regards 
Complaint Resolution Centre
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