1 reviews | Active since Mar 2009
YOU HAD NO RIGHT!
I did an EFT 27 Sept to Luno at 19:00.
Standard Bank decided to flag me and lock my account and even notified Luno to lock my account.
28 Sept AM, I spoke to Standard Bank, they told me it they will unlock my stuff, it was just procedure. But the money was still not reflecting and it was a payment from STD Bank to STD Bank... They told me it will reflect 7pm 28 Sept.
29 Sept 8Am, my money was still not in LUNO, I phoned STD bank again.. Then about 7 min later my money was reflecting. So I tried to transact.
However, LUNO was still locked because of STD bank. I phoned them twice already, fuming, to get my stuff unlocked. From 27 Sept till now my stuff is locked now at LUNO.
ITS MY MONEY, Stop playing DAD, and unlock my stuff. You created HUGE inconvenience now for me, and my account is NOT unlocking. BE now the big bully and realise you made mistakes and get my account at Luno UNLOCKED!!!
I feel like going to your branch and wreck havoc for you, and create inconvenience, until my life is back to normal. YOU HAD NO RIGHT!!!
All you personnel now can say is how sorry they are for the inconvenience, but the problem is still there and its MY PROBLEM now. Wake up and get this fixed!@
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you.
Kindest regards, Standard Bank Hello Peter Team ***
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you.
Kindest regards, Standard Bank Hello Peter Team ***
