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Adele H

1 reviews | Active since Jun 2016

01 Sept 2016, 09:35

You guys are the worst

<p>Ive been holding on 3 times now approx 8minutes each time and then call get dropped. I am so frustrated with Standard bank. You level of customer care is 0! Ive had so many issues the past few months. I need someone to call me back since ive wastedbso much money by holding on and then calls dropped.</p>

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Replies (3)
Standard Bank
Standard Bank's reply01 Sept 2016, 14:37
Official

Good day Adele Hoffman

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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********** (fax)

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Standard Bank
Standard Bank's reply02 Sept 2016, 08:35
Official

Good day Adele Hoffman

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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********** (fax)

**********

Standard Bank
Standard Bank's reply06 Sept 2016, 14:45
Official

Dear Adele Hoffman

Thank you once again for your posting.

I refer to my email correspondence and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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