1 reviews | Active since Oct 2016
You employ this person / Is this ***** / SR Ref No : ***0 ?
<p>On Sunday 5 March 2017 I sent an email to ********** on how to receive a payment from an offs**** account. Lindiwe Madida rep**** on 7 March 2017 with the information I needed to forward to the person doing the deposit. In confidence I forwarded the email from Lindiwe to the depositor. Unfortunately the information contained in the email was incorrect. She gave me an IBAN number of ********** ********** 9. The deposit was made on 9 March 2017. 5 business days later there is no trace of it. The money left the depositor's account but Standard Bank cannot trace it. Lindiwe - you work for a bank. Your information needs to be accurate. Can anyone tell me where the money is? </p>
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Complaint Resolution Centre
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*** (fax)
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Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Best regards
Complaint Resolution Centre
***
*** (fax)
***
It takes 2-4 working days for an offs**** transaction to be completed. Today we are 8 days into this saga and there is no resolution in sight. Standard Bank has not communicated with me about any progress being made for the last 3 days. "Moving Forward" ? Nope - moving backwards because of careless staff.
It takes 2-4 working days for an offs**** transaction to be completed. Today we are 8 days into this saga and there is no resolution in sight. Standard Bank has not communicated with me about any progress being made for the last 3 days. "Moving Forward" ? Nope - moving backwards because of careless staff.
Dear Peter Pinnock
Thank you once again for your posting.
I refer to our email correspondence with each other and can confirm that the matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Dear Peter Pinnock
Thank you once again for your posting.
I refer to our email correspondence with each other and can confirm that the matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***