You do not follow instructions!!! Very *********** of you SB

This is the most *********** vehicle financing I have ever seen. I am behind on my installment because of you guys.

Firstly I have requested for you not to add your own insurance as I have submitted proof of my own. You do not follow instruction but you keep adding it and debiting me more money. Secondly I have asked to change the debit order date and no luck I visited the branch to get assistance and it was a waste of my time. This is by far the worst experience I have ever had and at this point I fear recommending anyone who wants to buy a car through you.

It's with my deepest regret that I'd love to escalate this matter to the ombudsman for failing to comply with TCF legislation.

FIX THIS ASAP