You could do better Standard Bank

I made a deposit on Saturday the 15th for R2000 at your Meadowridge ATM (Depositor). It kept on rejecting some notes but i tried to straightening them and rearranging them (It was straight) But then i put it in again and it rejected 2 * 200 but the cash never came back out. I then proceeded the with 1600. I tried calling in to the number on the slip from my cell and landline but the call kept cutting just as it started. I then called into the normal client center and i stayed on the line for 13 minutes then i ended the call. I called in again from my landline as i ran out of airtime. I waited for 22 minutes then i ended the call. I tried calling in the next day and i got through. It took me about 16 minutes to log the request? The lady told me that it may take up to the 24th Dec? What the hell? What if this was like our rent or Christmas food money? I would like this issue to be sorted ASAP please otherwise i am logging an issue with the banking Ombud. Fors a bank that charges R 75.66 for a 90 day bank statement i really think that you guys should be servicing your clients better.