You complain they don't respond

I've been an account holder with Standard Bank for more than 10 years but as of late I'm not happy, especially with the Access Account Plus which I opened September 2014 with Hyde Park. The card didn't work properly for three weeks, and I wasn't able to deal with my bills and errands, I've had so many errors, I was charged R80 to replace a brand new card at the consultant suggestion. I'd been charged an activation fee for my Savings Account even as an inter account transfer?! I've received a number of charges on my account that I shouldn't be charged, even a pin reset even though I'd been using the pin successful for months and 5 minutes prior to my consultant resetting it. Why am I charged for internal problems and without warning from consultants. I'm ready to leave I just want my money back. Also, how can you capture personal details incorrectly. I even told them to look over my email and contact numbers when I didn't receive notifications, and they assured me all was right, until 28 January 2015 when it was found they captured my detail incorrectly. The branch manager of Hyde Park, said she'd deal with it by end of 2 Feb 2015 and Bernadine from complaints hasn't sorted much.