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Cody C

1 reviews | Active since Feb 2016

04 Sept 2020, 15:36

You can't Uber your problem to Standard Bank

I requested an Uber trip on August 26.

R62.00 was deducted over and above my Uber trip as an "Authorisation hold".

Contacted Uber and they said that the bank will reverse it in 72 hours.

Emailed the bank on August 30th as still no refund was made.

Called again today as still no refund has been made.

Give me my money back! Why should I run after you? I spoke to a consultant and he verified me and threw me back into the queue to start all over again with a new consultant (second consultant was lovely and professional).

The consultant even told me to call Uber myself and tell them to call Standard Bank. How rude? Why should I fight for my own money?

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Replies (2)
Standard Bank
Standard Bank's reply04 Sept 2020, 16:04
Official
Dear Cody

Thank you for posting your comment. 

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support  

Kind regards 

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply29 Sept 2020, 09:25
Official
Hello Cody

Thank you for posting your comment. 

As per our telephone conversation today 29 September 2020, we confirm that the matter is resolved

Kind regards
Complaint Resolution Centre
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