You can’t complain about their client service because there isn’t any!

In July 2017 I app**** for a home loan which was paid out in February 2018. Just days after the loan was registered, I received a phone call from a Mr. Frieslaar advising that he could offer me a much better product for life cover at a better rate. I went to the branch at Thibault Square and signed all the necessary documents understanding that the Standard Bank policy which was in place would be replaced by the new policy. He also advised me to send him all my other policies so that he could cancel them on my behalf as the policy he had sold me would replace them all. I presumed that all was in order and didn't worry about it until I noticed in July that my Platinum life policy was still being deducted from my account. I then called the office and was advised that Mr. Frieslaar no longer worked there. I was then referred to a Mr. Goliath who advised me that he could assist me. I explained to Mr. Goliath my irritation, that I was now paying for 2 policies for my bond protection and my Platinum Life policy had still not been canceled. Mr. Goliath sent me a cancellation form which I signed and returned to him on 26 July 2018. I have now been going through all my expenses and debits off my account and discovered that the policy has still not been canceled. On the 16 July 2019 I emailed Standard Bank client services via their website as I’m not in SA at present. I have still had no response which just proves to me that they don’t care about their clients.