HM
Hein M

1 reviews | Active since Jul 2022

26 Jul 2023, 19:03

You cannot use money trfd with immediate clearance

Today i phoned std bank to increase my eap limit on my business account as usual this time of the month. The first attemt took 45 minutes after which the agent said that the increase was approved. After 30 minutes the eap limit was still the same. I phoned again and after 30 minutes the lady informed me that they could not increase the limit because the eft funds has to be in my account for 7 days. So i now have money in my account that was transferred from a financial institution WITH IMMEDIATE CLEARANCE BUT I CANNOT USE IT. HOW DO YOU RUN A BUSINESS LIKE THAT. tomorrow when i cannot pay my workers i will explain it to them and they can go and get their money from the bank. Good luck

0
Replies (2)
Standard Bank
Standard Bank's reply27 Jul 2023, 07:55
Official
Hi Hein
 Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for a call from our team. 

Kindest regards, Standard Bank Hello Peter Team *** 
Standard Bank
Standard Bank's reply31 Jul 2023, 14:54
Official
Hi Hein

Thank you for taking our call.  Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist. 

Should you need any further assistance, we’re always here to help. 

Kindest regards, Standard Bank Hello Peter Team***