You cannot just close a request

Hi Standard bank, You can not just close a review if you have not resolved it. I posted an issue a month ago. Up and down between us and then your support guy indicated that the will close the review but that we will still continue with my issue. That was the last that I heard from Standard bank on the issue. I did respond to the emails from Standard bank but no response. I still don't get my OTP's when I log on to Standard bank although I do get them when I am doing a password change. Your system is inconsistent and I cannot log on to Online Banking for more than a month - and that happened when started to use your new online site. Once I moved over to the new one, I cannot access the old one.