You Call center experience is so poor(im realy dissapointed)

Hi Standard bank,

I’m a very unhappy customer of yours I’m not sure if you guys really care about your clients the service I’m getting from some of your consultant is really pathetic. Is this how you really treat your clients ??? you offer us services and when we are interested to take them up we get this kind of TREATMENT WoW!!! To cut my long story short.

Last week Tuesday (29 August 2017) I called your credit card department on ********** 135 to apply for a credit card I spoke to a wonderful lady I forgot her name however the service I received from her was exceptional I even rated her call once we were done, we were on the line for more than an hour. She confirmed that I was approved accredit card worth R*** however I opted to get R*****. She further explained to me that the process for me to get may credit card would be 7-14 working days however they aim for 7working days. Which I understood she also advised me that it might take longer due to employment confirmation that they need to get from my employer. Making a note of that I called today in the morning before 10:30am I spoke to Lerato Mokoena whom confirmed that they unable to get hold of my employer the phone keeps ringing, I then asked her what would she need from me that would be a confirmation that I work for Employer X she asked to place me on hold while she makes a call, she returned to me and requested to send her my 3months pays slips and a letter of employments confirmation and it must be stamped as requested I did that and emailed them directly to her, she said she will come back to me before end of business today, she also responded on my email confirming she received the documents. I waited for her from 11:00 till now I haven’t received anything from her. I then decided to call the same number ********** 135 I spoke to a gentle man by the name of Floyd or Lloyd who was not helping me who just wanted to get me off the line as ASAP he even refused to go to my profile and check if all is in order. He eventually said he will call me back as he will go to my Profile guess what till now I haven’t received the call from Floyd or Lloyd.

Is this the kind of service that you guys offer??? What else should I do guys?

My Name is Jabu