You ask to speak to the Business Branch Manager but you get a lawyer instead!

<div>I am having too much difficulty getting responses from Standard Estate Wills and Trusts. No responses from Silma or Antoinette at the Adderley Street Cape Town Branch. Silma sent told me that she expects me to remain professional on e-mail and she responds with very strongly worded legal jargon saying that she takes exception to my complaints. Silma has an LLB degree listed on her title appearing on Hello Peter where she responded to a prior complaint made by a client years ago. So the legal jargon makes sense now. Can Standard Bank actually have Business People respond on business queries instead of lawyers? I need help with your Business Unit that is not functioning and the lack of service. When I ask to get my complaints escalated I am referred to Silma who is the Branch Manager but she doesn't care to take accountability or respond in a reasonable amount of time all because she can threaten me with her lawyer skills. I asked if I could review liquidation accounts before they are lodged at the Masters Office because of several other losses that occurred on our estate account which nobody at their office wants to take accountability for. They have not responded to me on why I have to wait to receive the account only by C.O.B on Friday leaving me with no time to query before it is lodged. (The accounts where signed by Silma on Wednesday and will be lodged in court on Monday) I have asked whether they can guarantee the accuracy and neither of them has responded. This is entirely disappointing.</div>