HV
Hein V

1 reviews | Active since Sept 2013

26 May 2015, 09:35

You are waisting my time!!!!

Your Centurion Branch is renovating - it took me 40min to change details because of low staff count - that I do understand. My details was updated yesterday 25/05/2015 at the branch - I really don't understand why all my old details is on your system when I already provided it to your sales consultant Peter. There was also a stop on the account - I had been to your Centurion Branch 4 times in the last month to get all this sorted. I have not moved my account and opened my business account to be messed around! Get this sorted out immediately - I will not spend another minute in a branch wasting my time!! John said that he can not help me - I explained to him that If he can see on system the number provided is used for notification and on my business account he surly would be able to assist with registration for internet banking. He called his supervisor which I had to hold for a couple of minutes and she said she would call the branch to verify. lets hope this gests resolved.

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Replies (1)
Standard Bank
Standard Bank's reply26 May 2015, 14:16
Official
Hello heindv85,

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre
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