You are not needed as a customer - loyalty means nothing

Item: Standard Bank
Rating: 1
Author: riaan L

Well ou get to a point were loyalty gives you lemons.. the pure attitude of sory we will not help you and mind I say in writing is beyond comprehension...

Bank X called me and after quick validation gave me a full favilty at reduced rate and to top it off I got a reduced home loan rate....

So what do I do, call my bank, go from pillar to post, nonone answers mail my prestige banker and the reply is straight forward - "sorry we won't assit"

Ok then cheers Standard Bank nice knowing you an guess what I am not just moving my portfolio but my partners as well

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

21 Feb 2020, 07:07

Hello Riaan

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards,

Complaint Resolution Centre
***

*** (fax)
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Standard Bank's reply21 Feb 2020, 07:07

Official

Hello Riaan

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards,

Complaint Resolution Centre
***

*** (fax)
***

Standard Bank's replyOfficial

27 Feb 2020, 17:41

Hello Riaan

Thank you for allowing us the opportunity to look into your matter.

An email response has been sent to you today 27 February 2020 and the matter is closed as resolved.

Kind regards
Complaint Resolution Centre
Website: www.standardbank.co.za
Tel No: *** (opt 2)

Standard Bank's reply27 Feb 2020, 17:41

Official

Hello Riaan

Thank you for allowing us the opportunity to look into your matter.

An email response has been sent to you today 27 February 2020 and the matter is closed as resolved.

Kind regards
Complaint Resolution Centre
Website: www.standardbank.co.za
Tel No: *** (opt 2)

riaan L's updateReviewer Update

28 Feb 2020, 13:21

Thank you Standardbank for your email starting with.... "we regret to..." what is nice it that after 20+ years of business you actually made my decision for me

riaan L's update28 Feb 2020, 13:21

Reviewer Update

Thank you Standardbank for your email starting with.... "we regret to..." what is nice it that after 20+ years of business you actually made my decision for me