You are just a number. Innovation LAST

Shockingly bad service from Standard Bank Home Loans. It takes 5 hours to acknowledge receipt of a fax. It's too much trouble for one person to go out of their way to resolve a matter. In five calls that I made there were 5 different versions of the procedure to follow. <br> <br> After waiting in the queue for over an hour at the bank to update FICA documents, I was then told I have to go back in and sign another form. <br> <br> You may not speak to anyone in authority. <br> <br> You are just a number. You might as well be dealing with a government department. <br> <br> When it comes to customer service, FNB knocks Standard Bank for a six. <br> <br> If there is ANYONE at Standard Bank who gives a hoot, you are welcome to give me a call, but please do not call to do a gloss over. Only phone me if you are prepared to resolve my problem.