CE
Craig E

1 reviews | Active since Jun 2014

02 Aug 2016, 08:25

You are holding countless people hostage!!!!!

<p>in regards to your Overdraft why cant i decrease it online but i can apply and futher it online, it really doesnt make sense and seems like use are holding people hostage to keep the outstaning balance longer for interest as people cant always make it to a branch when they want to.</p> <p> </p> <p>I am going to the ombudsman if this is not resolved to see their take on it if not sorted.</p>

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Replies (2)
Standard Bank
Standard Bank's reply02 Aug 2016, 13:31
Official

Good day Craig Erasmus

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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********** (fax)

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Standard Bank
Standard Bank's reply08 Aug 2016, 07:52
Official

Dear Craig Erasmus

Thank you once again for your posting.

I refer to our email correspondence with each other and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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