You are disrespecting your customers it’s bad

Item: Standard Bank
Rating: 1
Author: Nolusindiso S

It’s very disgusting that I need to be concerned about what goes out of my account every month! I recently spoke to an Agent asking why did I have to pay so much for my car installment, I was told that it’s because I do not have a car insurance, who asked me to provide for a proof of insurance? No one! The Audacity of taking my money without my approval is a sign of undermining your customers! This bank is disgusting! I need my money transferred to my current account immediately, I cannot be paying for car insurance twice that’s not what I signed up for!!!

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

01 Aug 2019, 07:02

Hello Nolusindiso,

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Sheriline Martin

Complaint Resolution Centre
***

*** (fax)
***

Standard Bank's reply01 Aug 2019, 07:02

Official

Hello Nolusindiso,

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Sheriline Martin

Complaint Resolution Centre
***

*** (fax)
***

Nolusindiso S's updateReviewer Update

01 Aug 2019, 09:07

Good day, the comment above does not say much! I need someone to make contact with me so that we can resolve this issue!

I have been calling the VAF department with no luck,I need this resolved ASAP and I need my money back into my account immediately!

Nolusindiso S's update01 Aug 2019, 09:07

Reviewer Update