You always only go so far .

I reported a complaint a couple of months ago which was responded to . A person called Olla took on my matter and seemed helpful and willing to help . We corresponded several times and I supp**** whatever information that asked for and he one day told me , the matter has been forwarded to the resolution center for processing , and disapeared ! <br> i have sent several E mails to ask for updates , nothing . Why ? I find this disrespectful and rude . My policy matures this year , Is the bank playing the waiting game ? <br> I have tried to get this policy released for a few years now and just get passed around from person to person , and not one can take it all the way . Why ? The property this policy was security against was sold years ago . There is no reason for the bank to hold on to it .<br> I want this fully resolved please .<br> Sincerely <br> G M Cross