MM
Martin M

1 reviews | Active since Jan 2016

25 Apr 2018, 11:14

Yet another unauthorised debit on Standard Bank account from SR Direct processed by Sagepay

Yet another unauthorised debit on my Standard Bank account - and I don't even live in South Africa. It happens every 6 months or so which to me indicates *****. Why can't the South African banking system sort this out?

This time the company is SR Direct but I can't find details of it. Standard Bank is never interested and SagePay processing the debit also doesn't want to know. SagePay did give me a phone number but, from the UK, it just rings out.

Welcome any suggestions. Martin Moore

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Replies (2)
Standard Bank
Standard Bank's reply25 Apr 2018, 14:40
Official

Thank you for posting your comments.

Your matter was escalated accordingly. We will revert to you as soon as possible.

Kind regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply30 Apr 2018, 13:25
Official

Dear Martin

Thank you for your posting.

I refer to my email correspondence and can confirm that the matter is being attended to.

Kind regards

Clint Petersen

Complaint Resolution Centre

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