Yet Another Standard Bank Failure (With Added Rudeness)

I wrote to the Standard Bank "homencar" email address twice (on 15/03 and again on 23/03) requesting full tax year (i.e., 01/03/2021 to 28/02/2022, inclusive) statements for two home loans. Autoreplies were received for both of these requests (***5 and ***7).

To date, no meaning action whatsoever in this matter has been forthcoming from Standard Bank.

This deliberate disregard of a legitimate and reasonable request is both ill-mannered and unacceptable.

Please see to it that this matter is addressed ASAP.

Finally, note that this matter is to be dealt with BY EMAIL ONLY. I will not accept any other means of communication, least of all any phone calls because Standard Bank's call centre agents are far too often totally ineffectual and lack the most basic language and comprehension skills.