Yet another horrible experience at a Standard Bank branch

Standard Bank was one of the most esteemed banks but I have had such a terrible experiences with the two branches in Centurion, Lifestyle center and Mall @ Reds The waiting time to see a consultant is so disappointing & this has happened on several occassions. I was assisted by a teller to get my kids bank cards & her service was great but than the one account was frozen & had to return, I was expected to wait in the line again and people who came after me were assisted Standard Bank service is really bad the consultant who assisted me had a terrible attitude, she did not even have the audacity to greet me & she her customer service was horrible & I would recommend that she attend a course on customer service because being assisted by her was one where all I wanted to do was get up & leave. Standard Bank should really try and improve their customer service in the branches & as much as I had ANOTHER TERRIBLE EXPERIENCE I would like to thank Thalitha ( the lady at reception and the teller who assisted us)

And an apology of how they will improve is not required!!! Because your customers don’t matter to you