1 reviews | Active since Dec 2018
Yet Another Home Loan Holiday Stuff Up
Received a notification via SMS that my Covid19 relief holiday would be extended for another three months, gladly accepted as things are obviously still in recovery. Surprise surprise, Standard Bank stuffed up the loan holiday process again and my mortgage came off today... Please advise how this can be rectified before month end when my other debit orders come off.
SMS:
Standard Bank: Dear Customer, we recognize and want to thank you for being a loyal Standard Bank Customer. We are aware that the previous three-month payment holiday granted to you on your Home Loan has ended. To reward your loyalty and to continue to assist you during these difficult times, we have extended your payment holiday by a further three months. A reminder that fees and interest continue to be charged to your Account and that your credit bureau profile will not be affected. If no instalment relief is required, please visit the Personal Relief Option on the red COVID 19 tab of our Standard Bank website.
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How about giving a time frame to which you can actually be held accountable!? 6 days now...
How about giving a time frame to which you can actually be held accountable!? 6 days now...
