JB
Jonathan B

1 reviews | Active since Dec 2018

25 Aug 2020, 08:12

Yet Another Home Loan Holiday Stuff Up

Received a notification via SMS that my Covid19 relief holiday would be extended for another three months, gladly accepted as things are obviously still in recovery. Surprise surprise, Standard Bank stuffed up the loan holiday process again and my mortgage came off today... Please advise how this can be rectified before month end when my other debit orders come off.

SMS:

Standard Bank: Dear Customer, we recognize and want to thank you for being a loyal Standard Bank Customer. We are aware that the previous three-month payment holiday granted to you on your Home Loan has ended. To reward your loyalty and to continue to assist you during these difficult times, we have extended your payment holiday by a further three months. A reminder that fees and interest continue to be charged to your Account and that your credit bureau profile will not be affected. If no instalment relief is required, please visit the Personal Relief Option on the red COVID 19 tab of our Standard Bank website.

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Replies (3)
Standard Bank
Standard Bank's reply25 Aug 2020, 10:18
Official
Dear Jonathan

Thank you for posting your comments. 

Your matter was escalated accordingly. We will revert to you as soon as possible. 

Kind regards 
Complaint Resolution Centre 
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JB
Jonathan B's update31 Aug 2020, 08:18
Reviewer Update
"As soon as possible"

How about giving a time frame to which you can actually be held accountable!? 6 days now...
JB
Jonathan B's update02 Sept 2020, 11:42
Reviewer Update
8 days in, nothing. Debits gone off. Good old South African banking system.