yet again terrible service
<p>so all that was needed to do is debit my account on the 28/10/2016 for an access loan and guess what they got it wrong.</p> <p>now im told its my problem and i need to make payment arrangements yet i have been waiting for them to debit me since the 28/10/2016. i had the decency to call on saturday to enquire what the funds did not go out and i even called today but guess what all i get is frustration and to be push from one person to the next.</p> <p>i want urgent assistance</p>
Good day Kieona Sewack
Thank you for your posting.
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Complaint Resolution Centre
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Good day Kieona Sewack
Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Best regards
Complaint Resolution Centre
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*** (fax)
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good day i a extremly upset and disgusted with the poor service.
i provided the required details via email i logged a telephone call, facebook complaint an email and guess what NO ONE HAS BOTHERD TO CALL ME. its a simply problem to solve find out who didnt do their job and fix the problem. all that was needed was to debit my account for an access loan and that too wasnt done right. if my credit scoring drops because of non payment or if i am double debited at the end of November standard bank will be in huge trouble as i will escalate this further. call me urgently this is not the first time standard bank has messed me around!!!!!!
good day i a extremly upset and disgusted with the poor service.
i provided the required details via email i logged a telephone call, facebook complaint an email and guess what NO ONE HAS BOTHERD TO CALL ME. its a simply problem to solve find out who didnt do their job and fix the problem. all that was needed was to debit my account for an access loan and that too wasnt done right. if my credit scoring drops because of non payment or if i am double debited at the end of November standard bank will be in huge trouble as i will escalate this further. call me urgently this is not the first time standard bank has messed me around!!!!!!
Good day Kieona Sewack
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Good day Kieona Sewack
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
i dont think standard bank gets the urgency to them it is just a debit order to me it drops my credit rating.
i spoke with your credit department and guess what mr Makana promised to assist me with an email confirming information to date nothing.
when will standard bank actually assist?
i dont think standard bank gets the urgency to them it is just a debit order to me it drops my credit rating.
i spoke with your credit department and guess what mr Makana promised to assist me with an email confirming information to date nothing.
when will standard bank actually assist?