DR
Daniel R

1 reviews | Active since Jun 2014

02 Jul 2015, 14:25

Yet again STD Bank drops the ball

I repaid and closed my standard bank RCP loan months ago, even received a settlement letter from them!<br> To my amazement yesterday it came to my attention that this account is still shown as open on both TransUnion and Experian, and to top it all they have listed me as a slow payer because (according to them) the account is two months in arrear.<br> How can an account be in arrear it I have the proof of payment as well as a settlement letter!!!!!<br> I am so tired of standard bank, I've closed all my accounts with them and refuse to do business with them, yet they are still messing up, even if it is months down the line.<br> This is unacceptable!!!!<br> Standard bank needs to update their records and clear my name, or I will take this matter further once and for all!!!

0
Replies (1)
Standard Bank
Standard Bank's reply03 Jul 2015, 07:37
Official
Hello WernerRoets,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
***
*** (fax)
***