YET AGAIN STANDARD BANK *****ING THEIR CUSTOMERS!!!!!!

Standard Bank I am absolutely DISGUSTED with how your treat your lower income customers!!!! ABSOLUTELY DISGUSTED!!!!!! A friend of mine had an ATM swallow his card and tried several times to contact the ***** department to cancel the card, and when he did manage to get through to your ***** department 2 hours later, he had already had almost R2000 taken from his account. Neo Nathsidiso then called my friend a few days later to say he wouldn’t get the money back because the ***** was done using the original card and Standard Bank won’t refund if the money was taken using the original card. Shortly after I went to a branch with him and chatted to a consultant who said this was *******, the reason was actually because he didn’t cancel the card in time. So the consultant called your ***** department to find out the details on why the money wouldn’t be refunded, and the person at the ***** department said that the card needs to be cancelled within 5 - 10 minutes of the machine swallowing the card…. but wait… here’s the kicker… IT TOOK YOUR BRANCH 27 MINUTES TO GET HOLD OF YOUR ***** DEPARTMENT WHO TOLD US WE HAD TO CONTACT THEM WITHIN 5 - 10 MINUTES!!!!! Obviously now you can understand how ****ed off I am that I’ve wasted half an hour at your branch to be told this, and so the person at ***** who we spoke with requested the matter be revised and your consultant at your branch sent an email to Neo Nathshidiso requesting they look into this matter further, as my friend tried calling you several times, but after waiting on the phone several minutes, put down the phone and tried calling your ***** department again… and again… and again… until at last he got through! I was promised by your consultant that Neo would get hold of my friend the next day to sort out this matter, and you guessed it…. 2 weeks down the line AND NEO NATHSHIDISO NEVER CALLED MY FRIEND BACK. So today I spent another 20 MINUTES on the phone to get through to your ***** department to find out what’s happening, and you guys had the decency to put the phone down half way through me explaining what had happened at the branch!!!! NOW I AM SO ****ED OFF THAT NOONE AT STANDARD BANK CAN LIVE UP TO THEIR PROMISES, AND THAT I’VE WASTED MY TIME TRYING TO SORT THIS MATTER OUT!!!! PLEASE CAN NEO NATHSHIDISO GET HOLD OF ME SO I CAN SORT OUT THIS MATTER ONCE AND FOR ALL!!!! MY FRIEND DID EVERYTHING IN HIS POWER TO GET HOLD OF YOU AFTER THE MACHINE SWALLOWED HIS CARD, AND IF YOUR ***** LINE WASN’T SO USELESS, HE’D HAVE CANCELLED HIS CARD WHILE WAITING AT THE ATM!!!!!!!