jc
jillian clarke-mcleod

1 reviews | Active since Sept 2009

11 Jul 2015, 12:06

Yet again Standard Bank refuses liability

Calling Standard Bank from Kuwait in a panic regarding ***** on my credit card when trying to buy a plane ticket home (my sister listened in on Skype) I followed instructions given to me by the consultant to the letter. <br> I was told to remove all funds from my credit card and until I was back in South Africa, there was nothing else I could do. I was NOT told to go after the vendor and dispute their ********** actions. I was NOT told that my R5000 limit on my credit card was not a guarantee against submissions of amounts more than double that. It's distressing that the vendor's \word"and \""proof\"" are held above mine even in the face of serious irregularities in their dealings and my proof of changes in their quote.There is also proof that I never accessed any plane ticket issued by the \""vendor\"". My power to extract service from a \""vendor\"" who uses questionable practices"

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Replies (1)
Standard Bank
Standard Bank's reply13 Jul 2015, 09:12
Official
Hello justjill,


Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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