CV
Corrine V

1 reviews | Active since Sept 2016

11 Apr 2023, 14:49

Yet again standard Bank

Again.... Standard Bank. I deposited money at the ATM, it returned my card with slip saying cash jam please visit your nearest branch. Phoned Standard Bank was on hold for at least 10 mins and all they can tell me they will lodge a query and I will get feed back in 4 days, no guarantee that my money is still there. I was supposed to make a payment this evening. Every time I try do something through Standard Bank it turns out to be an issue.

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Replies (2)
Standard Bank
Standard Bank's reply11 Apr 2023, 15:00
Official
Hi Corrine

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for a call from our team. 

Kindest regards, Standard Bank Hello Peter Team*** 
Standard Bank
Standard Bank's reply14 Apr 2023, 11:28
Official
Hi Corrine

We tried contacting you but no answer. thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist. 

Should you need any further assistance, we’re always here to help. 

Kindest regards, Standard Bank Hello Peter Team***