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Shaandre H

1 reviews | Active since Aug 2016

01 Sept 2016, 09:26

yet again disappointed by standard bank's service

<p>I have been trying to call for an enquiry and I have been on hold for 20 minutes without speaking to a consultant. </p> <p> </p> <p>First my student achiever account has been closed without notification and now this!!!</p> <p> </p> <p>I can't even explain my frustration and disappointment towards this bank. I am appalled by this service.</p>

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Replies (4)
Standard Bank
Standard Bank's reply01 Sept 2016, 14:13
Official

Good day Shaandre Hendricks

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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********** (fax)

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Standard Bank
Standard Bank's reply02 Sept 2016, 08:51
Official

Good day Shaandre Hendricks

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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********** (fax)

**********

Standard Bank
Standard Bank's reply06 Sept 2016, 09:38
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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**********
Standard Bank
Standard Bank's reply06 Sept 2016, 09:38
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

***

**********