SB
Saleem B

1 reviews | Active since May 2016

22 Mar 2018, 13:52

Yes or No is all that is required.

Hi Peter

I app**** for finance at standard bank to purchase a plot as well as build on the plot the 13th February 2018.

I have been to the bank each and every week to get an update if I qualify for a loan or not. Every-time a called had to be logged in order to get an update. It has been more than a month and I still do not have an answer. My offer to purchase has expired twice and I was lucky to get a third relay in order for the bank to process the application to get a pre-approval which should have been 4-5 working days. It is now the 22nd March 2018 and still I have no answer. It would seem the Home Loan Department only works on the application when a call is logged than comes to a halt if more info is required and they don't contact me to get the info I have to find out when a call is logged and wait 3 more days and go back and find out nothing has been done .

The offer is set to expire again the 29th March 2018.

Can you please assist to speed up the process

0
Replies (3)
Standard Bank
Standard Bank's reply22 Mar 2018, 14:35
Official

We apologize for the inconvenience and frustration in your experiencing.

We at Standard Bank strive to make great banking happen for our clients. One of our resolution consultants will contact you shortly to help resolve your complaint.

We greatly appreciate your continued support

Regards

Complaint Resolution Centre
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*** (fax)
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SB
Saleem B's update26 Mar 2018, 15:04
Reviewer Update
Today I visited the bank. Have lost count how many times I had to do this. The complained I logged on Hello Peter was sent to the bank and not Home loan Department. The bank does not processed the applications the apply to the Home Loan department on behalf of the client and yet my complaint has been sent to the very people that can not assist me. This is customer care for you. I hope they do something about my application before Friday yes I said Before Friday. Reason being I will not be able to purchase the property as the second extension of the offer to purchase will expire. What an absolute disgusting service from the home loan department of Standard Bank POINT
SB
Saleem B's update26 Mar 2018, 15:09
Reviewer Update
No wait it would be the third Extension that will expire. No more extensions available What a Good JOB they have done. (not really in case you don't understand) if you have noticed Standard Bank _HOME_LOAN_DEPARTMENT I am extremely disgusted by your very poor service