1 reviews | Active since May 2016
Yes or No is all that is required.
Hi Peter
I app**** for finance at standard bank to purchase a plot as well as build on the plot the 13th February 2018.
I have been to the bank each and every week to get an update if I qualify for a loan or not. Every-time a called had to be logged in order to get an update. It has been more than a month and I still do not have an answer. My offer to purchase has expired twice and I was lucky to get a third relay in order for the bank to process the application to get a pre-approval which should have been 4-5 working days. It is now the 22nd March 2018 and still I have no answer. It would seem the Home Loan Department only works on the application when a call is logged than comes to a halt if more info is required and they don't contact me to get the info I have to find out when a call is logged and wait 3 more days and go back and find out nothing has been done .
The offer is set to expire again the 29th March 2018.
Can you please assist to speed up the process
We apologize for the inconvenience and frustration in your experiencing.
We at Standard Bank strive to make great banking happen for our clients. One of our resolution consultants will contact you shortly to help resolve your complaint.
We greatly appreciate your continued support
Regards
Complaint Resolution Centre
***
*** (fax)
***
We apologize for the inconvenience and frustration in your experiencing.
We at Standard Bank strive to make great banking happen for our clients. One of our resolution consultants will contact you shortly to help resolve your complaint.
We greatly appreciate your continued support
Regards
Complaint Resolution Centre
***
*** (fax)
***
