Years to wind up an estate & NO communication at all!

We have been waiting for 3.5yrs now for Standard Bank Trust to resolve my late mums estate. Zero communication, zero empathy, zero value or customer service of any sort. Not only have they been pathetic w.r.t. communication, but they have now acted in what must be legal/regulatory non-compliance as they have taken their share of my mums estate and advise that we cannot receive anything as they are busy with "account reconciliation". One of their advisors have actually stated that this is not the legally and contractually compliant process so something must be wrong on Std Bank's side...still nothing done. I will be taking this up with an ombudsman. If Std Bank Trust are the executors on any of your family's estates, i strongly advise you change that immediately. 3.5yrs and waiting...enough said.