Hellopeter
Share Your Experience
LA
Layla A

1 reviews | Active since Oct 2015

11 Jul 2022, 17:41

YEARS OF LOYALTY DOWN THE DRAIN!

OVER 20 YEARS OF LOYALTY gone down the drain.

I have been a client of STB for all of my professional life, after missing 1 or 2 payments (unknowingly) on my credit card and then making it up by repaying almost double over the last few months - I have been refused a home loan as a first time young buyer.

Thanks Standard bank. Yours sincerely as I move to a new bank who actually cares about their clients.

0
Replies (3)
Standard Bank
Standard Bank's reply12 Jul 2022, 07:39
Official
Good Morning Layla

Thank you for raising your concerns with us. 

We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you. 

Our team will be in touch with further feedback. 

Kind regards 
Standard Bank Help Centre 
***
LA
Layla A's update14 Jul 2022, 08:57
Reviewer Update
The ironlly, betterbond has informed me that Standard bank has refused my home loan yet an agent has the confidence to call me as a "valued" customer to sell my another product from Standard Bank. Come on guys. Where has the loyalty gone too. Is this really how you treat people.
Standard Bank
Standard Bank's reply14 Jul 2022, 09:08
Official
Good Day Layla 

Thank you for raising your concerns with us. 

We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.

Our team will be in touch with further feedback.

Kind regards

Standard Bank Help Centre 
***