Xolani Simelani from Standard Bank is a heartless human being who doesn’t have empathy or knows how to deal with clients

My elderly mother received the worst treatment at the Standard Bank in greenstone by team leader Xolani Simelane

My grandmothers account was blocked because of FICA, no notification was sent regarding this . We had went to the same branch in December and dropped off documentation for FICA of which we were told that everything is okay Today to our surprise the account was blocked , my mom who is a signatory on the account went to the branch and was told that she has to come with my grandmother My grandmother can’t see and can hardly walk ( of which they are aware off) .

My mom had to go home , fetch my grandma and go to the branch . When they got there Xolani ignored them . Ignored a 96year old who can’t see nor walk

I then called the branch and Xolani hang up the phone. I would like further action to be taken against Xolani