RP
Riley P

1 reviews | Active since Jun 2016

07 Jun 2016, 09:00

Wynberg Terrible Shocking display Of Customer service

<p>I went in to standard bank Wynberg as I have always liked to do my business there.</p> <p>I was assisted by a friendly consultant upstairs all was okay until one of the other consultants kept walking back and forth to the consultant helping me and never once said excuse me or apologised for interupting and the worst part was that they would talk back and forth from their desks and in a language I didn't understand. I respect all cultures and their languages however I found it utterly disrespectful as they could clearly see I could not understand the language and as a customer it made me feel terribly uncomfortable as I didn't know if they were discussing me or my business and as a customer that made me feel as if they didn't care that I was sitting there.</p> <p> </p> <p>I would like to say that the service I usually get is good but this time I feel it's honestly one of my worst banking experiences as I was sitting there and they acted as of I did not exist </p> <p>Please standard bank teach your staff some common respect </p>

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Replies (1)
Standard Bank
Standard Bank's reply07 Jun 2016, 12:05
Official

Good day Riley Petersen

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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