EW
Eben W
1 reviews | Active since Mar 2009
27 Sept 2023, 16:16
WTH SBSA? Under collection for an up to date account?!?
I've had a Standard Bank vehicle finance account for 3 years. The monthly installment is regularly deducted via debit order, with no missed payment and up to date. Received an SMS that I must contact SBSA to make payment arrangements?!? According to a Pumulelo, I am under collection, even though my account is fully up to date. Upon further prompting, he informed me that it was due to "a system error" owing to the public holiday?!? Public holiday - 2 days ago; debit order deduction - 1 day ago & collection sms - today!!!! He has to escalate to his supervisor (within collections; not customer care) for a written apology, which cannot be expected within 16 hours. WTH SBSA? NOT the way to treat your customers or to expect return business!!!
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
27 Sept 2023, 16:19Good Day Eben
We are saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards
Standard Bank Hello Peter Team
***
We are saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply27 Sept 2023, 16:19
Official
Good Day Eben
We are saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards
Standard Bank Hello Peter Team
***
We are saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards
Standard Bank Hello Peter Team
***
EW
Eben W's updateReviewer Update
28 Sept 2023, 10:48Hi SBSA,
Thank you for the call at 16:43 yesterday from Gordon. No other contact or communication received. Due to hellopeter policy, I cannot write more 1 star reviews here, but fortunately there are other public platforms available...
You stated in your reply to my review; "We take these matters very seriously and can assure you that we will be attending to your query with urgency. ", but I don't see ANY letter of apology nor an undertaking that this "system error" won't happen again in my inbox at 10:01!! I've given you the benefit of the doubt and extended that deadline to respond till after 10:30, BUT... NOTHING!!!
So how serious are you really, SBSA? If this is your level of urgency to handle this, it is frankly UNDERWHELMING to put it mildly and censored for public consumption. "We are saddened to hear..." I call BULLS@#T!!
Regards, Eben
Thank you for the call at 16:43 yesterday from Gordon. No other contact or communication received. Due to hellopeter policy, I cannot write more 1 star reviews here, but fortunately there are other public platforms available...
You stated in your reply to my review; "We take these matters very seriously and can assure you that we will be attending to your query with urgency. ", but I don't see ANY letter of apology nor an undertaking that this "system error" won't happen again in my inbox at 10:01!! I've given you the benefit of the doubt and extended that deadline to respond till after 10:30, BUT... NOTHING!!!
So how serious are you really, SBSA? If this is your level of urgency to handle this, it is frankly UNDERWHELMING to put it mildly and censored for public consumption. "We are saddened to hear..." I call BULLS@#T!!
Regards, Eben
EW
Eben W's update28 Sept 2023, 10:48
Reviewer Update
Hi SBSA,
Thank you for the call at 16:43 yesterday from Gordon. No other contact or communication received. Due to hellopeter policy, I cannot write more 1 star reviews here, but fortunately there are other public platforms available...
You stated in your reply to my review; "We take these matters very seriously and can assure you that we will be attending to your query with urgency. ", but I don't see ANY letter of apology nor an undertaking that this "system error" won't happen again in my inbox at 10:01!! I've given you the benefit of the doubt and extended that deadline to respond till after 10:30, BUT... NOTHING!!!
So how serious are you really, SBSA? If this is your level of urgency to handle this, it is frankly UNDERWHELMING to put it mildly and censored for public consumption. "We are saddened to hear..." I call BULLS@#T!!
Regards, Eben
Thank you for the call at 16:43 yesterday from Gordon. No other contact or communication received. Due to hellopeter policy, I cannot write more 1 star reviews here, but fortunately there are other public platforms available...
You stated in your reply to my review; "We take these matters very seriously and can assure you that we will be attending to your query with urgency. ", but I don't see ANY letter of apology nor an undertaking that this "system error" won't happen again in my inbox at 10:01!! I've given you the benefit of the doubt and extended that deadline to respond till after 10:30, BUT... NOTHING!!!
So how serious are you really, SBSA? If this is your level of urgency to handle this, it is frankly UNDERWHELMING to put it mildly and censored for public consumption. "We are saddened to hear..." I call BULLS@#T!!
Regards, Eben
Standard Bank's replyOfficial
28 Sept 2023, 10:59Hi Eben
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply28 Sept 2023, 10:59
Official
Hi Eben
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***