Wrongly blacklisted victim

I was a victim of identity theft and that person took a loan and credit card from Standard Bank. When I was made aware of the situation I called them and submitted all the required documents to prove my innocence. An investigation was done and they confirmed that it was **********. They only sorted out the loan problem but 7 months later I am still blacklisted and my credit records still say I owe a credit card at Standard Bank which was proven that it’s *****. So I don’t understand why they didn’t clear my name after they concluded it was a ********** account. I have called and sent emails countless times yet I’m still blacklisted I’m losing out on job offers because of this.