Wrongfully debited by standard bank

Standard bank debited money from my cheque account ********ly on the first month my salary was deposited into my account. I even regret opening that account. When I went to the brach the consultant from the Braamfontein branch called the specialised collection spoke to a lady named Glenda. She was so unprofessional she couldn't tell me when my money will be refunded she then transferred me to an old age home just to get rid of me. Called again spoke to a lady by the name of Tsakani who confirmed that ill get my refund on the 04 September 2018 by the end of business. On the 04 September 2018 went back to the brach at Braamfontein at 13h lunch time to confirm my refund because its after 12pm but nothing yet. Called and spoke to a guy by the name of Lebohang from the specialised collection who confirmed that the money will be in by the end business.

It's now 21.49pm and still no refund.