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Dorah N
1 reviews | Active since May 2014
16 May 2016, 07:52
Wrongful Deductions- Credit Life
<p>My account has been debited yet again for life insurance on my loan account even though i have recieved confirmation from standard bank that the policy has been cancelled. This is the second time this is happening I just dont understand why you people cant handle simple things such as a cancellation of a policy. I also requested a refund last month and nothing has happened then on top of that you continue debiting my account. You Truly have the worst customer service in this entire universe. PATHETIC</p>
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Standard Bank's replyOfficial
16 May 2016, 11:46Dear Dorah
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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*** (fax)
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Standard Bank's reply16 May 2016, 11:46
Official
Dear Dorah
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***