Wrongful charged after being **** to.

Being a standard bank customer for over 20 years, with multiple accounts.

I had full trust in ther excellent service and reasonable fees.

However my views on one of south Africas most reputable bank is now changing, almost enough for me to decide to change my banking to another bank.

In a short space on time I have had two negative experiences with no end in sight. I had paid for a service as I always do yearly. But now I was being charged for a finance fee and was told it's a standard fee, even though I had never been charged this fee before.

A few weeks ago I walked into a branch to cancel a debit order. A manager approached me and asked for my reason for my visit, who then told me that in branch cancellation will be changed and the doing an online internet banking cancellation will be free of charge. Once I had completed the cancellation online the manager then told me that the amount had to be correct. As the amount on the debit order vary. I had processed another cancellation. When I checked me band statement it now shows me that I was charged twice and to add insult to injury, the debit order is still going off for my account.

Please can this issues be addressed and resolved as this is costing me my hard earned money. And is frankly unacceptable.